Exchange rates

FAQ-Frequently asked questions

1.What does the price include?

All the facilities listed under the accommodation type are included in the room price. This information will also be in your confirmation email.

2.Can I make a reservation without a credit card?

A valid credit card is needed to make the reservation. However, you can make a booking using someone else's card provided you have their permission. If this is the case please mention the card holder's name, and that they have given permission for you to use their card, in the 'comments' box when you make your reservation.

3.How do I know my reservation is confirmed?

As soon as you have completed the booking process the confirmation page appears. This page shows all of your reservation details. We also send you a confirmation email with all your booking information.

4.Can I cancel my reservation?

The reservation can be cancelled by contacting our reservation department by email: In case of cancellation, the advance payment is not returned. In case of no show, the advance payment is not returned.

5.Where can I find the accommodation's telephone number and/or email address?

All of the accommodationl's details, including telephone and email address, are provided in the online booking confirmation and confirmation email.

6.How can I see how much an accommodation costs?

Once you have entered the dates of your stay, the rates will be clearly displayed alongside the available accommodation types.

7.We have children; can we get extra beds/cots in the room?

Information regarding children and extra beds/cots is located on our web site, please take note of the following:
Added costs for children, if any, are not included in the reservation price.
During the online booking process please place your request for any extra bed/cot in the comments box provided.
You can always contact us to confirm availability, before you book.